Shipping & Delivery

Discreet, Insured Global Delivery

Every shipment from Kleora is fully insured from our atelier to your hands. Packages are dispatched in discreet, unbranded luxury outer boxes to ensure surprise proposals remain secret.

Delivery Timelines

Ready-to-Ship Pieces: Dispatched within 24–48 hours via Next-Day Insured Priority Courier.
Made-to-Order Rings: Handcrafted and hallmarked in 2–3 weeks.
Bespoke Custom Creations: 3–4 weeks from final CAD approval.

Signature Required

For your security, all deliveries require a direct adult signature upon delivery. You will receive live GPS tracking links as soon as your courier departs.

Questions

Good to know

All FAQs

Do you ship worldwide?

Yes! We offer worldwide shipping to most countries, making it easy to receive your jewelry wherever you are.

Please note: We currently do not ship to the following countries:

Pakistan
Nepal
Sri Lanka
Bangladesh
Bhutan
Myanmar
Afghanistan
Jamaica

Shipping availability may vary by destination.

When will my order ship?

Engagement Rings & Fine Jewelry

Free Insured Shipping: Delivery within 3–4 weeks. Orders under $500 USD are subject to a $35 USD shipping fee.
Express Insured Shipping — $120 USD: Delivery within 2–3 weeks.

Need your order by a specific date?

If you have a specific delivery deadline or would like your package held at a UPS location, please add your request in the Order Notes at checkout or email support@kleoradiamond.com with your order number. We’ll do our best to accommodate your request.

Please note: We do not ship on weekends or public holidays.

Can I get my order faster if I didn't choose Express Shipping?

Yes! Email us at support@kleoradiamond.com with your order number, and we’ll do our best to expedite your order.

For the fastest delivery option, we recommend upgrading to Express Shipping.

What's included in my order?

Your order will include:

Your diamond or jewelry
Original IGI, GIA, or GCAL grading report, for eligible certified diamonds

Please note: For orders shipped to the Gulf and European regions, the original grading report for certified diamonds under 1.00 ct or valued below $1,500 USD may be shipped separately.

Are your shipments fully insured?

Yes! Every order is fully insured during transit for added peace of mind.

For secure delivery, an adult signature (21+) is required when your package is delivered.

How long will it take to receive my order?

Once your order has been shipped, delivery typically takes 1–3 business days.

Please note: This timeframe applies only to the shipping transit period and does not include crafting or production time for rings and fine jewelry.

Are there any duties or taxes I have to pay?

For orders shipped within the United States, no customs duties or import taxes are payable.

For international orders, any applicable customs duties, taxes, import fees, or clearance charges are the responsibility of the recipient. Once your package arrives in your country, the shipping carrier may contact you to collect any applicable charges before delivery.

Fees vary depending on your country, state, and local regulations, so we’re unable to provide an exact estimate. We recommend checking with your local customs authority or government website for the most accurate information.

Please note:

Customers in Europe may also be responsible for customs brokerage or clearance fees.
We cannot undervalue shipments or declare a lower invoice value on customs documents.

Do I have to pay customs duties and taxes if I'm from Canada?

Yes. Customers in Canada are responsible for any applicable customs duties, taxes, and import fees in accordance with Canadian import regulations.

These charges are collected directly by the shipping carrier before your package is delivered.

What should I do if my order doesn't arrive within the estimated delivery time?

If your order hasn’t arrived within the estimated delivery timeframe, please contact us at support@kleoradiamond.com or reach out to our Customer Support team.

Please include your order number so we can quickly check the tracking information, locate your package, and provide you with the latest delivery update.

I'm not going to be home when my package is scheduled to arrive. What should I do?

Absolutely! We can often arrange to have your package held for pickup at a nearby UPS location.

Simply contact us through live chat or email support@kleoradiamond.com, and our team will be happy to assist with the arrangements.

What if my diamond or jewelry gets lost during shipment?

At Kleora Diamond, we take every precaution to ensure your order arrives safely. All shipments are fully insured during transit and require an adult signature upon delivery.

In the unlikely event that your package is lost in transit, we’ll work with the shipping carrier to investigate and locate the shipment. If the package is confirmed as lost, you can choose between a full refund or a replacement, subject to product availability.

What's the claim process if my shipment is lost?

If your shipment is suspected to be lost, we’ll immediately file a claim with the shipping carrier and begin an investigation.

Once the carrier confirms that the shipment is lost, you can choose a replacement or full refund, subject to your preference and product availability.

The claims process typically takes 2–4 weeks. We appreciate your patience and cooperation while the carrier completes its investigation.