support@kleoradiamond.com
Complimentary insured delivery on every order
Book a consultation Ring size guide
Shopping Bag 0

Client care

We’re here to help

We are an online jewellery house. Whether you are choosing a diamond, designing a ring or checking on an order, our specialists will help you by email.

Send a message support@kleoradiamond.com
Email us Questions about a diamond, a design or an order. support@kleoradiamond.com Plan a custom piece Share your inspiration, select diamond shapes & request complimentary 3D CAD. Start custom order Help centre Orders, shipping, returns, resizing and care. Read the FAQs Find your size Measure at home with our printable guide. Ring size guide

Get in Touch

What happens next
  1. 1
    Tell us what you have in mind

    Share the piece, budget and timing. Rough ideas are welcome.

  2. 2
    A specialist replies

    We come back by email with options, advice or a time to talk.

  3. 3
    We make it for you

    Once you are happy with every detail, your piece is crafted to order.

Send a Message or Book






    Questions

    Good to know

    All FAQs
    What if I need help placing an order?

    Need help placing your order? Our customer support team is always happy to assist. You can reach us 24/7, 7 days a week using the contact details below.

    Customer Support- Email: support@kleoradiamond.com

    What if I have a question about my order, want to make changes, or need to cancel it?

    Need help with your order? Whether you have a question, need to make a change, or would like to cancel, our customer support team is here to assist you.

    You can reach us 24/7 through our live chat or by email at support@kleoradiamond.com.

    You can also check your order status anytime by logging into your account.

    What is Kleora Diamond's cancellation policy?

    Yes! You may cancel your order as long as it has not yet been packed or shipped.

    Once your order has been shipped, it cannot be canceled. If you need to cancel or make changes, please contact our support team as soon as possible, and we’ll do our best to assist you.

    Can I change the shipping address after placing my order?

    Yes! Please contact our Customer Support team as soon as possible. We can update your shipping address as long as your order has not yet been shipped.

    Once the order has shipped, we may be unable to make any changes to the delivery address.