Refund and Returns Policy

You may return eligible items within 30 days of delivery to receive a refund.

Please note that returns requested after 30 days are not eligible for a refund.

We want you to shop with complete confidence. That’s why we offer a 30-day return policy, giving you time to inspect your purchase, try it on, and make sure it’s right for you.

If you’re not completely satisfied, you may return an eligible item within 30 days of delivery, subject to our Returns & Refund Policy.

Please note: The 30-day return period begins on the date your order is delivered.

Yes! You may cancel your order as long as it has not yet been packed or shipped.

Once your order has been shipped, it cannot be canceled. If you need to cancel or make changes, please contact our support team as soon as possible, and we’ll do our best to assist you.

Once your cancellation is confirmed, your refund will be issued to your original payment method within 24–48 business hours.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

Yes! Please contact our Customer Support team as soon as possible. We can update your shipping address as long as your order has not yet been shipped.

Once the order has shipped, we may be unable to make any changes to the delivery address.

Yes! Special, custom, and bespoke orders may be eligible for a return and refund, subject to our 30-Day Returns & Refund Policy.

Please review the full return policy for applicable terms and conditions.

Returns cannot be accepted if:

• The 30-day return period has expired.
• The item has been used, damaged, altered, or is not in its original condition.
• The required IGI, GIA, or GCAL grading report, where applicable, is missing.
• The item is a round or fancy-shaped diamond, calibrated diamond, custom-cut diamond, or fancy-color melee diamond, as these items are final sale and non-returnable.

Please ensure your item meets all return requirements before submitting a return request.

To start a return, simply email support@kleoradiamond.com with your order number and the reason for your return. Our support team will guide you through the next steps.

Please note: A maximum of two returns or exchanges per customer per year is allowed.

For U.S. customers, we provide a prepaid return shipping label for eligible returns.

For international customers, we reimburse up to $50 USD toward return shipping costs for eligible returns made within the 30-day return period.

If the return shipping cost exceeds $50 USD, the customer is responsible for the remaining balance.

All approved refunds are issued to the original payment method used to place the order.

If you’re located outside the U.S., the amount credited to your account may vary due to currency exchange rate fluctuations or conversion fees charged by your bank or payment provider.

We always process the full approved refund amount. However, we are not responsible for any currency conversion or foreign transaction fees applied by your bank or payment provider.

If you need a refund receipt, please email support@kleoradiamond.com. For details about any applicable conversion charges, we recommend contacting your bank or payment provider directly.

Yes. If your order was purchased using promotional Store Credit earned through a review campaign on social media platforms such as Reddit, Instagram, or similar platforms, a $50 USD shipping and handling fee will be deducted from your Store Credit balance for each return.

Please note: This policy applies only to promotional Store Credit earned through review campaigns. It does not apply to other forms of Store Credit or refunds.

We’ll send you an email confirmation as soon as your refund has been initiated.

Refunds typically appear in your account within 2–10 business days, depending on your bank or payment provider’s processing time.

If you’ve received a refund confirmation email, your refund has been successfully initiated. Most refunds appear in your account within 2–10 business days, although processing times may vary depending on your bank or payment provider.

If you haven’t received your refund after this timeframe, please contact us at support@kleoradiamond.com, and our team will be happy to assist you.

No. We are unable to refund customs duties, import taxes, or other government fees paid on your order.

If you wish to request a refund of these charges, please contact your local customs authority or visit their official website for information about the applicable refund process.